電話打通之后，你會(huì)聽(tīng)到一連串的語(yǔ)音錄音。如果你對(duì)自己的英語(yǔ)沒(méi)有信心，聽(tīng)不懂，你可以全部忽略這些語(yǔ)音錄音，一直等到有人接聽(tīng)你的電話為止。

等到有人接聽(tīng)的時(shí)候，你可以跟對(duì)方說(shuō)，

“Mandarin interpreter please”即“需要一個(gè)普通話翻譯”。

對(duì)方就會(huì)呼叫翻譯熱線的中文翻譯，然后移民局的接線員、翻譯會(huì)和你一起在電話上，進(jìn)行三方電話會(huì)議，幫助解決你的問(wèn)題。

錄音

“Kia Ora, and welcome to Immigrations New Zealand. Please note, that your call maybe recorded for training and service improvement purposes.”

歡迎致電新西蘭移民局，請(qǐng)注意，您的電話會(huì)被錄音，用于培訓(xùn)和增進(jìn)服務(wù)質(zhì)量。

Please listen carefully to the following options, which have been updated.

請(qǐng)聽(tīng)好下面的幾個(gè)選擇，是更新過(guò)的。

If you have already submitted your application, please press 2.

如果你已經(jīng)提交了申請(qǐng)，請(qǐng)按2

If you haven’t sent us your application yet, please press 3.

如果你還沒(méi)有提交申請(qǐng)，請(qǐng)按3

If you are trying to use our website or our online form, please press 4.

如果你要使用我們的網(wǎng)站或者網(wǎng)上表格，請(qǐng)按4

For information about New Zealand citizenship, please press 5.

想了解新西蘭公民事宜，請(qǐng)按

For New Zealand Passport, please press 6

咨詢新西蘭護(hù)照事宜，請(qǐng)按6

For help settling in New Zealand, please press 7.

需要在新西蘭定居的幫助，請(qǐng)按7

If you have urgent travel requirement, and wish to request an appointment at one of our offices, please press 8

如果你需要緊急出行，希望去我們辦公室辦理，請(qǐng)按8

For all other inquiries, please hold.

其他所有詢問(wèn)，請(qǐng)繼續(xù)等待。

錄音

Press 1 for visitor, student or work visas. Press 2 for Resident visas.

旅游、學(xué)生和工作簽證，請(qǐng)按1，居民簽證請(qǐng)按2.

“We are experiencing higher than anticipated call volume, press 1 if you want to keep your place in the queue, and we can call you back. Or hold the line to continue to wait.”

這段話是告訴你，你可以按1，讓接線員給你打回去，同時(shí)他們會(huì)保證你不會(huì)被別的打電話的人插隊(duì)。但你也可以繼續(xù)就這樣等著。

“Please enter your telephone number”

只要聽(tīng)到這句話，不管語(yǔ)音接下來(lái)還要說(shuō)什么就可以直接把自己的電話號(hào)碼輸進(jìn)去了。記住，把區(qū)號(hào)也要完全輸進(jìn)去。

“you will be contacted as soon as an immigration officer is available”

然后電話會(huì)被掛斷